Tobias Trautmann

- Managed customer service, ensuring top support in sports nutrition - Oversaw inside sales, driving revenue and retention - Developed AI service strategies for satisfaction - Managed inquiries, feedback for prompt resolution - Aligned with sales and marketing. Analyzed sales data for continuous improvement - Provided training for skills enhancement - Developed key relationships for loyalty - Represented company to boost brand awareness - Led all operations and after-sales processes

- Covering the full Sales Cycle - Analyzing customer needs and identifying new business opportunities and company goals - Create a business pipeline and achieve quality leads - Engage with decision making units and C-level professionals - Defining next steps in the sales cycle - Closing and handing over new clients to Costumer Care Team - Drive awareness and engage with key decision-makers to adopt and implement Masterplan Solutions

- Led strategic account management, surpassing medical cannabis sales goals - Guided high-performing team for exceptional results - Developed tailored sales strategies for market expansion - Cultivated stakeholder relationships to drive growth and ensure compliance - Negotiated contracts for profitability and satisfaction - Collaborated internally for comprehensive client solutions - Monitored market trends for informed decision-making. Provided sales performance reporting

- Drove sales and market expansion in medical cannabis - Executed strategies targeting providers and dispensaries - Cultivated relationships with healthcare professionals - Coached team for exceptional performance - Aligned sales with objectives cross-functionally - Conducted market research for trends - Negotiated contracts for business growth - Managed CRM for tracking and forecasting - Ensured regulatory compliance - Represented company at events for brand visibility - Responsible for BBIG training

- Managed Hilfiger flagship, surpassing targets - Led <50 employees, fostering satisfaction and retention - Optimized layout, merchandising, inventory for increased sales - Implemented training for improved skills, enhancing satisfaction - Addressed customer concerns for positive experiences - Conducted evaluations for continuous improvement - Managed finances for profitability. Cultivated vendor relationships for optimal inventory - Stayed informed on industry trends

- Directed daily store operations, overseeing staffing, customer service, sales, and inventory - Implemented strategic initiatives for performance optimization - Led team, fostering positive environment and engagement - Developed sales strategies to exceed revenue targets - Conducted performance evaluations for productivity improvement - Ensured compliance with policies and regulations - Managed inventory and merchandising for sales optimization - Analyzed financial reports for informed decision-making

- Provided crucial daily support to manager, including supervision and inventory. - Executed sales strategy, surpassing revenue targets and enhancing profitability. - Supported staff training for improved performance and satisfaction. - Coordinated to optimize store layout, driving sales and enhancing shopping. - Assumed leadership in manager's absence for smooth operations. - Facilitated frontline staff communication with management. - Utilized analytics to track performance and identify improvements.