Yulia Prokopenko

- Maintaining tutor supply on the platform: processing new applications and performing quality control of tutors' applications - Organizing and conducting on-boarding webinars for new tutors - Working with the internal dashboard and analytics: tracking user performance metrics on the platform and working on the ways to improve them - Conducting interviews with customers to identify their needs and requirements - Developing product improvements based on user insights - Conducting competitive analysis

- Developing partnership network - Contacting and attracting potential partners - Working with existing partners - Proofreading website copy - Providing new features localization - User acquisition and verification

- Tracking and responding to customer requests - Assisting call center representatives with resolving second-level cases - Troubleshooting system and network problems and diagnosing hardware or software faults - Performing log analysis - Monitoring and responding to feedback on social media