Zaneta Sledz

Selbstständig, Freelance Consultant – Customer Success & Business Development, Business Consulting
Berlin, Germany

Fähigkeiten und Kenntnisse

Business Development
Business Contacts
Communication skills
Customer Relationship Management
Client Management
Customer Success
Project Management
English Language
Account Management
Scrum
Customer Relations
Customer satisfaction

Werdegang

Berufserfahrung von Zaneta Sledz

  • Current 2 years and 4 months, since Feb 2024

    Freelance Consultant – Customer Success & Business Development

    Business Consulting

    I support B2B SaaS and tech companies in growing customer bases, improving onboarding, and driving adoption. Projects include outbound sales at Grape Up and onboarding optimization at KYP.ai.

  • 6 years and 1 month, Jul 2017 - Jul 2023

    Client Engagement Manager

    Future Processing

    Managed €6MM+ accounts in automotive, healthcare, and finance. Drove client growth and satisfaction, improved retention, aligned teams, led proposals, and supported delivery.

  • 3 years, Jul 2014 - Jun 2017

    Business Development Manager

    Future Processing

    Managed key accounts, improved onboarding and CRM processes, negotiated contracts, and contributed to brand growth. Achieved revenue targets and enhanced client satisfaction.

Ausbildung von Zaneta Sledz

  • 4 years and 7 months, Oct 2004 - Apr 2009

    Theoretical physics

    University of Silesia

  • 4 years and 10 months, Sep 1999 - Jun 2004

    Physics and Computer Science

    University of Silesia

Sprachen

  • English

    C1 (Fließend)

  • German

    B1-B2 (Gute Kenntnisse)

  • Polish

    C2 (Verhandlungssicher / Muttersprachlich)

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