Zulfiquar Ali Kaifee

- Implement appropriate procedures/ controls to ensure consistent compliance with Information Reporting & FATCA, CRS requirements. - Support the creation / Analysis of Regulatory Mapping Database reports to identify potential gaps against the desired state of regulatory data for ECDD (Enhanced Customer Due Diligence). - Partnered with stakeholders to identify and mitigate compliance risks, handling escalations and coordinating resolutions across teams. - Contributed to the compliance strategy by interpr

- Handled Escalations volume and diffuse crisis situations. Follow up with multiple teams to get the issues fixed, close loop with Customers/ Stakeholders post taking issues to closure. - Quickly resolve issues highlighted on the social media platform to minimize the negative sentiment about the brand. - End-to-end case management of issues escalated by the senior management team ( CEO escalations). - Worked as a Process Trainer for 15 months to train new batches and to provide freshers training to the exis

- Delivered soft skills and voice & accent training to new hire batches at Cognizant, enhancing communication readiness for client-facing roles. - Facilitated soft skills training and workshops for students at GITAM University, Reva University, Alliance school of Business in Bangalore and KLE University at Hubballi and Belgaum, - Designed and customized short- and long-term training programs tailored to specific client requirements and learning objectives. - Independently managed end-to-end training events

- Ensure that all appropriate QA standards and guidelines are met. Subject matter expert in the reservation system of Accor Hotels. Proactively try to cross-sell ( F&B, Spa, etc) and upsell room types. - Coaching, training and mentoring, as well as domain expertise on Client, specified processes and products for the new hire batches.

- Taking responsibility for owning and resolving customer issues and complaints ensuring that an exceptional customer experience is delivered on every contact for British Telecom Customers. - Floor walking for the new batches to provide support to ensure their certification.

- Providing optimum service to policyholders by honoring their requests for applying changes to their car insurance policies. - Evaluation of Liability Exposure by adding young and inexperienced drivers to the policy. - Risk assessment and Policy Interpretation to generate more business i.e conversion of the single car into multi Car Policy.

- Resolving disputes set up on domestic and international transactions on American Express Card account through research and analysis. - Communicates effectively, oral & written to request and identify documents for necessary information related to car rental, dining, lodging, mail, services and the retail industry. - Leverage AELN (American Express Learning Network) / SME ( Subject Matter Expert ) CE (Customer Experience) team involvement to address knowledge gaps, if any. - Provide training to colleagues