bilyana hadzhiyska

Head of Compliance and Operations

• Oversee and guide three teams across underwriting, compliance, and risk functions, ensuring alignment with company objectives and regulatory standards. • Monitor execution of client verification, KYC checks, risk assessments, and documentation reviews. • Continuously improve onboarding workflows and risk-based processes to enhance efficiency and reduce operational risk. • Provide training, mentorship, and performance feedback to team leads and staff, fostering knowledge growth and compliance culture. • Ma

• Oversaw banking operations and client portfolio management across multiple jurisdictions through a dedicated team. • Directed and supported team efforts in negotiating with banking partners and payment providers. • Ensured departmental adherence to internal procedures and external regulations through monitoring and review frameworks. • Guided periodic internal reviews to identify client needs and improve processes. • Managed staffing, training, and performance evaluation to maintain a high-performing depa

• Oversaw daily banking operations and managed global banking relationships through coordination with agents and financial institutions. • Supervised client advisory services, including funds diversification and cash-flow planning. • Directed hiring, training, and performance evaluation for department staff. • Represented the company at conferences and industry events to strengthen partnerships.

• Managed corporate bank account openings and prepared all required documentation. • Acted as primary point of contact with banks and service providers. • Maintained office systems, schedules, and correspondence to support operations. • Coordinated with lawyers, bank representatives, and consultants on compliance and banking matters.

• Managed Russian conversion and English retention client portfolios. • Retained and developed customer base while marketing promotions. • Consistently achieved sales targets and contributed to revenue growth. • Awarded “Account Manager of the Year 2014” (Russian Department).

Supervising and organizing the daily activities of spa staff and facilities. •Ensuring all administrative are completed accurately. •Ensuring professionalism and high quality service is continually maintained. •Preparation of relevant reports and documents for senior managers. •Indentify areas of the business where improvement can be made. •Preparing records of sales and cost as per store procedures. •Maintain store inventory and placed orders as required. •Promoting various spa activities. •In the absence

Dealt with Spa reservations from internal and external guests. •Answer the telephone in a professional manner and assist guest with any questions. •Handle all guest complains with the utmost confidence, grace and concern for their satisfaction. •Administrative responsibilities and cashier responsibilities (Micros system). •Organizing spa by monitoring the facilities regularly. •Assists in the efficient operation of the department, in coordination with spa attendants and therapists.

Dealing with the customer needs (direct /telephone). •Keeping records, arranging schedule of treatments, administration duties.

Fasouri Watermania’ Water park •Led a team of 60–70 lifeguards and game guards, trained staff, and ensured visitor safety. •Prepared daily, monthly, and yearly reports for management. •Scheduled shifts and oversaw facility inspections to prevent accidents. •Administration duties •Keeping records/arranging daily working schedule and meetings