nida ben abbes

Reporting to Food & Beverage Director In charge of a team of 25 employees + trainees + extras , including coordinators, referees, barmen & servers. Supervising 5 outlets & Event Department Loui Bar & Brasserie: Winner Best Bartender 2016 D lounge ( Davidoff Cigar Lounge), Café Wiltcher's; Best Brunch of the Area (national magazines) In Room Dining ( 265 rooms + residences + VIP's) The Library( new lobby lounge) Banquets inluding 4 Ballrooms, 5 galleries and 9 meeting rooms

Responsible for new promotion, innovation and concepts Driving several projects successfully Ensuring exceptional and memorable personal service Responding quickly and proactively to team concerns Leading a team of 10 employees Motivating team to solve guests and employees related opportunities Complying with all corporate accounting procedures, monthly P&L, cost control and inventory Assisting GM and EAM F&B as needed with annual quality audit, guest satisfaction surveys and business results

Managed all aspects of the coffee bar in accordance with the vision of Ritz-Carlton Company -Closely involved in the opening, development and evolution of the Ritz-Café in collaboration with the outlet manager and assistant F&B director -Coached and trained new hired baristas -Actively worked toward creating a superlative café experience through – guest experience, beverage preparation and presentation, in-store presentation-, and upkeep of the physical space

Communication in a Business FIeld