Csaba Szabó

Acted as single point of contact for online booking tools & internal systems across regions. • Handled user requests via phone, email & ticketing (ServiceNow). • Investigated issues, identified root causes & coordinated solutions. • Managed incidents with clear follow-up under pressure. • Supported system configuration, user access & implementation. • Delivered client & colleague training on best practices. • Collaborated with teams & external vendors to ensure service quality

• Managed complex international travel arrangements using multiple GDS systems. • Assisted customers with flights, hotels and other travel requirements. • Worked according to client requirements, travel policies and operational procedures. • Built long-term customer relationships through reliable and service-oriented communication. • Handled changes, special requests and problems requiring quick and accurate solutions. • Managed administrative processes, invoicing and financial accuracy.

• Supported daily operations and ensured smooth workflow. • Coordinated activities and helped resolve operational issues. • Worked with international management and supported administrative processes.