David Chikashua

• Developing relationships with new clients across the EMEA region and offering access to the largest B2B and B2C online panels in Asia (East Asia: China, Hong Kong, China, South Korea, Taiwan. Southeast Asia: Indonesia, Malaysia, Singapore, Thailand, The Philippines, Vietnam). • Further strengthening the image of the dataSpring as the strongest and most reliable consumer panel provider for the Asian markets.

• Worked with an existing client base and developed new business opportunities in EMEA and APAC regions. • Built relationships with key accounts, provided bids and created a continuous sales pipeline. • Liaised with the operations team and ensured the smooth delivery of market research services to the clients.

• Maintained and increased the operational efficiency of the business. • Kept constant communication with management delivering company's strategic and operational objectives. • Supervised Project Management Team, tracked staffing requirements and hired new employees. • Analysed activities and maintained growth toward maximum productivity. • Ensured staff and process compliance with industry standards (BHBIA).

• Expanding the network of EMEA suppliers across high value and secondary markets. • Developing partnerships with various healthcare-related businesses to reduce procurement expenses. • Providing monthly, quarterly and annual KPI and cost reports to company C-level executives, analyzing, identifying trends and requirements for procurement. • Advising client service teams on feasibility and costs, reducing outsource by maximizing internal Call Centers resources, resolving payments with Finance team.

• Managing the company’s global online healthcare market research panel building operations and overall strategy. • Working closely with sales team to analyze market demand, identify growing fields of research, and devise strategies to maximize the impact of panel recruitment tasks to secure the company’s ability to win business. • Identifying potential suppliers of call center services and negotiating cost-effective deals, tracking KPIs and reducing outsourcing expenses.

• Managing project-by-project recruitment strategies for UK, Ireland and other English-speaking markets. • Providing professional consultancy in global data collection to project managers. • Allocating call center human resources to fulfill project recruitment targets. • Supervising company-owned and vendor call centers’ performance for online panel building and other supporting tasks. • Checking quality and confirming payments for work delivered by call centre vendors.

• Allocating healthcare market research panel building tasks in company-owned and vendor call centers globally, ensuring delivery of high quality service for the company. • Building healthcare professionals’ online panel in UK, Ireland, Australia, Poland, Portugal and Sweden. • Assisting project managers to meet project targets on time by providing call center resources.

• Recruiting Healthcare and IT professionals to online market research panel in UK, Ireland, US, Canada, Australia, New Zealand and Russia. • Conducting phone-to-web recruitment and CATI interviews on various Healthcare and IT topics.

Lane Kirkland Scholarships Program Research paper: "Methodology and Effectiveness of the Co-operation between Human Rights NGOs and National Human Rights Institutions in Poland" Administered by Polish-U.S. Fulbright Commission and Polish-American Freedom Foundation