Enoch Toppo

• Business promotion and marketing at international tourism fairs and exhibitions (ITB-Berlin & Eurobike) • Assisting in collating database • Website management and translation of content to English

Ensuring compliance with relevant regulations, procedure and legal requirements - Reporting daily shipments for all local transport partners in dispatch department - Ensuring briefing/debriefing of local drivers and handover/acceptance of appropriate shipment documentations - Supervising preparation of necessary documentation for shipments including cost recording, cost control and monitoring

• Achieved 95% customer satisfaction for high-quality communication capabilities in monthly surveys and proficient in customer retention; additionally received customer compliments each month • Efficiently managed customer requests during challenging time-crunching moments and provided quick solutions to various issues • Gained rich exposure working in International and multi-cultural environment with employees from 35+ countries • Developed expertise with customized AMADEUS booking system

Kaş region near Antalya, Turkey located along the Lycian Way hiking route. The long distance hiking route(550 Km) attracts tourists mostly during summer season. Project- To develop a business plan to extend seasonality in Kaş. Tasks: •Primary/Secondary research&analysis •Interviewing stakeholders •Creating strategic plans for marketing & destination development •Skills applied in project management|market research|business strategy|international marketing|tourism demands & management|sustainability

Co-created in-house loan tracking web application–METIS (PHP javascript MySQL XML HTML) Assisted in migration of financial records of customers (Tally>METIS) Involved in Technical documentation Assisted in negotiation of 3rd party contracts Led user trainings upto 10 persons Managed user email accounts (MS Exchange) using firewall policies Responsible for User administration (maintained user accounts,managed user accounts,regular backup on Tape Library) Managed corporate website

Troubleshooting network devices and services and providing customer support for U.S. based customers

Creating Management Information System for distribution of perfumes and beauty products across 60 retails stores using MS-Excel

Master Thesis:Developing sustainable tourism and marketing strategies for the destination Jugovzhodna in the south-east of Slovenia Business Strategy International Marketing Project Management Economics Finance Communication Business Entrepreneurship Social Media Marketing Strategies

General understanding of Computer Systems Introduction to C++, Java, C#, RDBMS, Physics, Calculus, English, American History, Philosophy, Introduction to Arts