Ezekiel Ekata

• Carrying out research and data collection and conducting analysis •Interviewing client’s employees, management team and other stakeholders running focus groups, facilitating workshops, preparing business proposals/presentations, identifying issues, forming hypotheses and implementing recommendations/solutions. • Ensuring the client receives the assistance needed to implement the recommendations/solutions

• Attending to students’ request and taking records of special cases and forwarding it to the proper channels. Assisting students/faculties with academic research for speedy completion • First line of customer service/IT Help Desk to members of the over 7000 SMU Community, • Assisting staffs and students with digital library applications and providing IT support and trouble shooting. - (Reference letter available on demand)

•Assisted the FR (Fake Rainbow) and the SRR (Stochastic Recovery Run) Team on their daily runs which involved running macros, VBA and various excel sheets. •Carried out System integration Test, User Acceptance Test (UAT) and Documentation writing for various applications to ensure their completion as planned and for future reference and understanding. •Spearheaded Debugging and Testing of the CDT System (Credit Desktop Trading System) which was been developed by a Senior Application Engineer

Information System Management and Finance