Hedyeh Poursadeghi

Angestellt, Account Operations Manager, sennder GmbH
Berlin, Germany

Fähigkeiten und Kenntnisse

Marketing
Digital Analysis
Sales
Marketing Data Analysis
Marketing Analysis
Customer Service
MS Office
Customer satisfaction research
Customer satisfaction
Social Media Marketing
Reporting
Project management
problem solving skills
E-Commerce
Customer Relationship Management
Finance
Adobe Analytics
Sprinklr
Foreign trade
Supply chain management
HR Consulting
Entrepreneurship
Economy
Business Psychology
Adobe Photoshop

Werdegang

Berufserfahrung von Hedyeh Poursadeghi

  • Current 5 years and 10 months, since Aug 2020

    Account Operations Manager

    sennder GmbH

  • Current 7 years and 9 months, since Sep 2018

    Customer Service and Social Media Agent

    Arvato
  • 9 months, Oct 2019 - Jun 2020

    Event Sales Manager

    Carrier Community

  • 6 months, Jan 2018 - Jun 2018

    Digital Analyst & Master Thesis Student

    SAP

    Identifying effective actions to improve customer satisfaction, analyzing customer inquiries ,participating in a real project at SAP, LGB Digital demand pilot in France and UKI. relations with sales, marketing, and customer operation departments, Social media marketing analysis with Sprinklr and Web performance analysis with Adobe Analytics. Evaluating Lead to Revenue performance of marketing campaigns with SAP system. Preparing campaign flows. Participation in result calls with lines of business at SAP

  • 9 months, Feb 2017 - Oct 2017

    Working Student

    SAP Walldorf

    I did reporting, collecting, and analyzing SAP S\4HANA projects as well as preparing slides for business review purposes. I did monitoring and creating references of SAP S\4HANA Go-Live projects. I did aligning internally with Sales and PreSales to improve data quality of SAP S\4HANA project status and pipeline data. I had the advantage of the knowledge of SAP's own SAP Cloud Access Manager (CAM).

  • 1 year and 6 months, Mar 2014 - Aug 2015

    Marketing Assistant

    Houtan Rayaneh

    I was Marketing assistant. I was in touch with the foreign and domestic suppliers and also customers I used to participate in the meetings with customers (organizations). It gave me the experience that how to speak and behave in the formal meetings. I participated in the analysis of marketing activities and market research. I planned campaigns and communication materials to promote products. I had cooperation between sales and marketing department which caused higher improvement in sales.

  • 2 years and 2 months, May 2008 - Jun 2010

    Marketing Assistant

    Behnam Daheshpour Charity

    I was Responsible for the marketing activities and advertisements. I Planned campaigns and social media activities. I Organized the exhibitions and events. I used to participate in the sessions with the sponsors.

Ausbildung von Hedyeh Poursadeghi

  • 2 years and 11 months, Aug 2015 - Jun 2018

    Master of International Business Administration Foreign Trade

    Hochschule Worms, University of Applied Sciences

  • 3 years and 8 months, Oct 2010 - May 2014

    Bachelor of Business Administration Marketing with Multimedia

    Multimedia University

  • 1 year and 2 months, Nov 2007 - Dec 2008

    Business

    Sydney Institute of TAFE

Sprachen

  • English

    C1 (Fließend)

  • German

    B1-B2 (Gute Kenntnisse)

  • French

    A1-A2 (Grundkenntnisse)

  • Arabic

    A1-A2 (Grundkenntnisse)

  • Persian Farsi

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