Ing. Hericar Mujica

• Led the training of new technical team members, improving compliance with established procedures. • Planned and executed experimental tests, ensuring adherence to standards and protocols in over 100 tests, enhancing reproducibility of results. • Identified improvement opportunities in standardized technical protocols, reducing operational errors. • Managed data control and technical documentation, strengthening traceability and supporting continuous process improvement.

• Advised customers on product selection, availability, and features, achieving 90% monthly sales target compliance. • Coordinated and managed selective and general inventories, ensuring adherence to operational schedules. • Implemented corporate-standard product displays, enhancing the in-store customer experience. • Assisted customers in the Click & Collect area, managing online orders and supporting the omnichannel purchase experience.

• Implemented improvements in operational control reports, enhancing the department’s efficiency. • Trained technical staff in safe and efficient operations, including daily reporting practices. • Led internal audits of operational procedures. • Identified opportunities for improvement in refractory control processes, extending the ladle furnace’s service life. • Designed a process flow diagram for machinery operation, standardizing key steps and reducing operational errors.