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Jan H. Augustin

Freelancer, Interim Management und Beratung, Interim Management und Beratung

Mainz, Germany

Skills

Interim Management
Customer Service
Change Management
Kundenservice
Aufbau und Leitung von In & Outbound Call Centern
Kundenbindung
Kundenzufriedenheit
Kundensegmentierung
Forderungsmanagement
Retention
Telesales
Cross & Up Selling
Outsourcing Steuerung
BPO
Risk & Prevention Scoring
Churn Prevention
Leadership
langjährige Personal und Führungserfahrung von Organisationen mit internationalen Standorten > 500 Mitarbeitern

Timeline

Professional experience for Jan H. Augustin

  • Current 8 years, since Aug 2013

    Interim Management und Beratung

    Interim Management und Beratung

    Interim & Projektmanagement Interim Departmentmanager Sales - e-Plus Interim Standortleitung Berlin - e-Plus Interim Director Billing - unitymedia Interim Projektmanagement & Abteilungsleiter - Customer Service SOKA-BAU Interim Head of Telesales B2B - concardis Interim Head of Telesales & Kampagnen-managment - CGM

  • 1 year and 1 month, Jul 2012 - Jul 2013

    Manager Partner Management

    Sunrise Communications AG

  • 4 years and 3 months, Apr 2008 - Jun 2012

    Manager Loyalty Management

    Telefónica o2 Germany GmbH & Co OHG

  • 9 years and 7 months, Sep 1998 - Mar 2008

    Manager Collections & Highspend

    o2 (Germany) GmbH & Co. OHG

  • 1 year and 1 month, Jan 2007 - Jan 2008

    Fachbeirat und Referent des Kongress "Payment"

    Deutsche Kongress

  • 1 year, Sep 1997 - Aug 1998

    Unitmanager Collections

    Citicorp Card Operations

  • 3 years and 4 months, May 1994 - Aug 1997

    Werkstudent/ Diplomand

    Citicorp Karten Service

Educational background for Jan H. Augustin

  • Akademie für Internationales Management (AIM), Universität Mannheim

Languages

  • German

    First language

  • English

    Fluent

  • Spanish

    Basic

  • French

    Fluent

Wants

spannende Herausforderungen als Führungskraft im Kundenservice!
Interims Mandate
interessante Kontakte

Interests

Oldtimer
Vintage Racing
Laufen

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