Jannis Barth

Creating and steering processes of quality & training in an international outsourced environment - Including service provider management and monitoring

- Project lead company migrations - International Zendesk admin - Product owner Agent development - International Customer Service process alignment - Centralising (T1/L1) processes

- Country lead Zendesk migration: Migrating from previous tool -> Building and launching configuration - Zendesk admin: Owning one market's configuration - Operative management: Creating and steering processes - Coaching: Creating a coaching concept + development plan and executing it

- Leading project replying to app reviews (Organising handling & being connector between Customer Care and Product) - Leading on-boarding including training the trainer and international on-boarding - Covering social media requests + leading the project on Customer Care side - Coaching: Communication in spoken and written language - Covering customer requests via email

- Supporting Customer (Passenger & Driver) requests via Phone & Email - Supporting in building a customer care department - Creating and improving operative processes - Creating and executing a training concept

- Organising, executing and supporting promotions (Car2go) - Representing client (Car2go) at events (eg. International Dealer Conference Daimler) - Supporting in concept creation and presentation of events (mainly Shopping Malls) - Moderating events in Shopping Malls

Support via Phone & Email of - Google Play products: Apps, Movies, Music - NIK software (Plugin Photoshop/ Lightroom)