Kevin Taveras

- Deliver world class customer service and build customer satisfaction and loyalty - Guided and educated customers through established troubleshooting procedures - Provide effective and timely resolution of a range of customer inquiries - Complete ongoing training to stay abreast of product, service and policy changes - Strike a positive and cooperative tone with both customers and coworkers

- Handled a high influx of inbound calls within a dynamic call center environment - Managed multiple priorities and maintained effective results in a quota driven workplace - Responded to customer inquiries and requests and resolved issues efficiently and professionally - Accepted assignments with an open, cooperative, positive and team-oriented attitude - Utilized multiple call center support applications to efficiently assist customers and agents

- Telemarketing - Maintain relationships with prospects, gathering key information to assist in the sales process - Follow up campaigns such as mailings and events in order to generate leads - Allocate leads to salespeople in a timely manner and ensure follow up - Ensure all lead generation activities are tracked on the database