Lisa Pulunyi

While studying for my Chinese HSK 5 Diploma, I work as a part-time German and French teacher at International House Xi'an. I mainly teach adults one-to-one or in small groups, but also have a few younger students. The levels reach from complete beginners to B2. I plan my lessons independently according to the students' individual goals.

Supervisor in F&B and Front Office in Swisstouches Hotel Xi’an, Xi’an, China In June 2014 promoted to the Head Office of Swisstouches Hotels & Resorts - Support the Executive Recruitment process - Support research for and creation of new hotel concepts - Organize daily training sessions for the Head Office staff - Prepare presentations for staff induction days In September 2014 part of the pre-opening task force team of Hui Hotel Shenzhen.

- Organize, supervise and assess the 9 team members - Introduce and train new employees - Set up and implement instructions and concepts to optimize working processes and improve customer satisfaction - Prepare statistics for the management Different projects throughout my employment at KABLAN AG: - Participate in the establishment of an internal control system (IKS) - Responsible for the ERP-System - Participate in the planning of a new logistic centre

member of inside sales team: - Process orders - Create offers - Negotiate conditions with customers - Provide customer service in German and French - Handle customer complaints responsible for apprentices: - Select new apprentices - Organize apprenticeship

Federal office for sport, department Youth and Sport - Assist the Director of the section “Youth and Sport” - Layout documents and presentations - Edit course programs and documents - Support members