Margarita Karamalakov

- Guided production and customer-facing units through process enhancements to improve transparency towards airline customers at scale. - Increased customer satisfaction by establishing weekly performance dialogues, aligning product development with customer needs. - Led the design and implementation of technical IT products, increasing the efficiency of production planning and resource utilization. - Created frameworks for technology teams to allocate resources and select optimal repair capabilities.

- Conceived and deployed numerous projects increasing operational and commercial efficiency for LHT's worldwide cMRO teams - Established a KPI system for performance monitoring and continuous process improvement, improving project deployment speeds and airline customer satisfaction - Prepared and led training sessions on newly established and adjusted processes, integrating continuous improvement practices

- Oversaw the strategic offshoring of purchasing functions to a newly established branch, delivering efficient commercial operations at low cost and continuously optimising processes. - Formed, led and developed a team of 24 experts, managing app. 50% of LHT's cMRO purchasing volume within just 2.5 years. - Drove staff upskilling initiatives, fostering a growth mindset while also integrating the newly formed team into a virtual, multicultural, global collective.

- Managed and steered material and information flows for LHT's worldwide maintenance and component businesses, serving app. 300 airlines worldwide. - Monitored and controlled logistics service provider performance and cost, ensuring on-time deliveries at competitive prices for thousands of maintenance events.

- Executed transportation orders related to groupage and direct road freight, ensuring on-time deliveries - Handled communication and price quotations with customers, logistics service providers and customs brokers, resolving exceptions and delivering consistently high performance