Mohammad Qneibi

• Participating as a voting member of the scholarships committee, to review scholarship applications and decide on accepted candidates • Processing financial aid; including file review, need analysis and financial aid packaging • Providing financial aid counseling to students and parents regarding application procedures and eligibility requirements for student aid programs • Reviewing applications for application processing fee additional grants and applications for scholarships

• Report directly to CEO. • Managing teams within the Business Processing Outsourcing (BPO) department. • Helping facilitate communication and management between ASAL and University of the People.

• Managed day-to-day operations and supervised a team of 30 agents • Created weekly progress reports on team status • Monitored individuals on the job to provide evaluation on performance • Helped in developing team strategy to achieve goals • Resolved escalated client issues • Assured clients’ database is up-to-date • Created marketing campaigns with an external PR agency • Mentored and provided informational sessions to update agents on new products, procedures and company policy

• Defined marketing objective and goals • Developed and executed sales and marketing strategy • Supervised and mentored a team of 10 marketers, in their daily tasks to achieve • Follow up with clients and (something missing) retention • Maintained customer relation after sales • Reported on bi-weekly and monthly basis

Modules included:  Mathematics of Finance  Investment Management  Portfolio Management  Risk Management  Fundamentals of Accounting  Human Resource Management  Marketing Management  Organization Behavior  Quantitative Analysis  And of course many other courses