
Nilay Agambagis
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Nilay Agambagis
As a Senior Technical Writer, I create Online Help Manual for complex IT Service Management (ITSM) software by using Atlassian Confluence. I also create tutorial /training videos for software products by using Camtasia. I create in-line help instructions by using Whatfix. I am also involved in research and development works for the overall technical documentation process of my organization.
As a Senior Technical Writer, I am involved in Documentation impact research and analysis for SOA and SOI telecommunication products and IoT (Internet of things) based telecommunication products. I gained knowledge on FrameMaker, DITA-Structured document, API Documentation, Oxygen XML Editor.
- 1 Jahr und 10 Monate, Okt. 2013 - Juli 2015
Technical Writer
MOL Information Technology
I worked on Software Help documents, Customer and Developer FYI documents, product training guides, Software Process Diagram for the Service Desk Agents of the biggest Liner Shipping and Pure-Car-Carrier company (Japan-based). I used Adobe FrameMaker, RoboHelp and VISIO to meet the expected documentation standard.
- 2 Jahre und 11 Monate, Dez. 2010 - Okt. 2013
Technical Writer
RS Software
As a Senior Technical Writer, I was involved in writing/maintaining Software Specifications and Processing specifications, which were used by the developers of the largest payment card company in the world. I gained knowledge of PCI DSS ( Payment Card Industry Data Security Standard ) for financial data security. I gained knowledge on FrameMaker, Single Source Documentation, DITA structure, Arbortext Editor (XML Editor), Documentum (CMS - Content Management System).
- 3 Jahre, Jan. 2008 - Dez. 2010
IT Technical Writer
Indus Net Technologies
I started my career as a Technical Writer-Instructional Designer with Indus Net Technologies. In a Service-Based environment, I was involved in technical content development for Computer-Based and Web-Based learning projects. As a software Technical Writer, I had worked with multiple insurance and banking companies (UK based) in this phase.
Ausbildung von Nilay Agambagis
- 1 Jahr, Jan. 2008 - Dez. 2008
Mass communication
Rajendra Prasad Institute of Communication & Management
Mass communication and Corporate Communication, Mass Media and Social Media
- 3 Jahre, Jan. 2005 - Dez. 2007
English
Rabindra Bharati University
English Literature
- 4 Jahre, Jan. 2002 - Dez. 2005
English
University of Calcutta
Enhlish Literature
Sprachen
Englisch
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