Basic

Rajeev Pathak

Employee, Director - Client Service and Operations, Orange Business Germany GmbH

Oberursel, Germany

Skills

Client Relationship Management
IT service delivery
IT Infrastructure optimization
IT Service Management
IT Governance
Contract Lifecycle Management
ITIL
ITIL V3 Service Design
Support

Timeline

Professional experience for Rajeev Pathak

  • Current , since May 2018

    Director - Client Service and Operations

    Orange Business Germany GmbH

  • 7 years, Jul 2011 - Jun 2018

    IT Service Delivery Manager and Engagement Partner

    Cognizant Technology Solutions

    Client relationship management,management of culturally and geographically diverse teams ,IT service management. ITSM tools like service now and BMC remedy.Contract management , Designing and delivering end to end IT infrastructure solutions ranging from Service desk, L1, Mobility, data center, database, networks and operating system support.Contract management, Customer integration management ,PnL ,Revenue forecasts and margin optimization.

  • 1 year and 1 month, Jul 2010 - Jul 2011

    Senior Systems Engineer

    Hewlett Packard Enterprise

    Data center planning and designing , IT asset procurement and finalizing bill of materials,data center operations management covering technologies like networking, SAN, backup, virtualization and windows. End to end implementation and management of SAN & NAS technologies from vendors like HDS, HP & EMC,end to end implementation and management of data backup technologies like Veeam , EMC networker , Symantec backup exec and BESR .

  • 1 year and 6 months, Jan 2009 - Jun 2010

    Storage administrator

    Patni Computer Systems

    Providing maintenance support to HDS customers on devices rangigng from HSMS 100 ,WMS 100 , AMS 200, AMS 500 , AMS 1000 and VSP devices Providing support to Enterprise Customers on the Hitachi (HDS) SAN devices , LUN Management , Storage configuration , monitoring and analyzing events , Data Migration and Data Shredding , data replication management & cache partitioning

Educational background for Rajeev Pathak

  • 4 years, Jun 2004 - May 2008

    Electronics and Communication Engineering

    Uttar Pradesh Technical University

    Electronics and Communication Engineering

Languages

  • German

    Basic

  • English

    Fluent

  • Hindi

    -

Interests

Music

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