Remy Fellmann

Responsible for the satisfaction and the retention of large and medium customers • Develop success plans that outline customer's critical success factors, metrics for success, potential issues, and provide recommendations • Establish a trusted adviser relationship to ensure customer’s overall satisfaction with the solution • Monitor and facilitate customer’s adoption • Leverage customer relationships as needed for prospect references

Pre-sales/Consultant Engineer APM (Application Performance Management) Support the Sales team in all the steps of the Sales Cycle • Qualification customer projects • Presentation and demonstration • Design, delivering and documentation of Proof of Concepts • Consulting and Training • TAM (Technical Account Management) for existing customers Team-Leader from 1999 until 2001 • Managing the Pre-Sales team • Coordination activities

• Design and presentation • Write proposals and answers to RFI’s and RFP’s • Responsible Profit and Loss