SANUSI SARAKI

Oversaw the development and execution of customer service strategy, leading a team while improving satisfaction and retention through CRM implementation, cross-functional collaboration, issue resolution, performance management, and continuous service improvement—ensuring quality, compliance, and cost efficiency.

• Streamlined visa application processes, achieving a 98% compliance rate with regulations, reducing processing delays by 20%. • Proactively resolved complex visa cases, ensuring satisfaction for thousands of applicants annually. • Collaborated with cross-functional teams to maintain seamless operations, contributing to a 30% increase in application center efficiency.

• Implemented customer service policies leading to a 25% boost in client satisfaction. • Spearheaded team training programs, improving performance metrics by 30%. • Strengthened customer journeys through innovative communication strategies, driving loyalty and repeat business.

• Led a team in designing and executing digital campaigns, increasing lead generation by 40%. • Directed sales professionals, surpassing revenue targets by 20% annually. • Analyzed market trends to position Vonlanthen Group as an industry leader.

• Managed high volumes of inbound phone calls and emails at ICON Communication Centres, ensuring prompt and professional interactions. • Provided tailored solutions that drove a 15% improvement in first-contact resolution rates. • Achieved 120% of monthly goals for sales, call handling, and service quality, surpassing personal and team targets.

• Managed purchase orders, coordinated marketing events, and updated webpage CMS for Hewlett Packard Enterprise in Prague. • Organized marketing initiatives, achieving 80% of qualified leads target and increasing key audience engagement by 75%. • Assisted internal teams with back-office services, ensuring accurate and timely completion of tasks.

• Developed and executed marketing campaigns to enhance brand awareness and drive customer engagement. • Organized a comprehensive calendar of marketing events, including promotional activities, exhibitions, and client dinners. • Represented the company at industry events, networking with key stakeholders to promote the brand and generate new business opportunities.