Sabrina Schneider

Angestellt, Teamleiterin Kundenmanagement Backoffice, SOKA-BAU
Wiesbaden, Germany

Fähigkeiten und Kenntnisse

Teamleiter
Salesforce CRM
Sales Support
Customer Service
Coaching
Sales operations
Sales force management
Order-Management
Prozessoptimierung
Call-Center Management
Telesales
Vertriebsinnendienst
Beschwerdemanagement
Auftragsabwicklung
Projektmanagement
Kundenorientierung

Werdegang

Berufserfahrung von Sabrina Schneider

  • Current 6 years and 10 months, since Aug 2019

    Teamleiterin Kundenmanagement Backoffice

    SOKA-BAU
  • 1 year and 7 months, Jan 2018 - Jul 2019

    Teamleiter Customer Contact Centre DACH

    CooperVision GmbH

  • 4 years and 6 months, May 2013 - Oct 2017

    Sales Support Manager & Sales Manager

    HomeAway Deutschland GmbH (expedia.de)Frankfurt

    coaching and performance monitoring of sales agents optimizing sales and business processes and data quality managing of external call centres supporting & monitoring marketing and sales campaigns presenting forecast & key sales figures to head of sales Europe annual budget planning account management order processing and implementation of installment agreements maintain the CRM contract database

  • 3 years and 11 months, Jun 2009 - Apr 2013

    Sales Support Specialist

    Melbourne IT DBS

    Interface for sales, legal, finance and product management located in Australia, USA and Europe supporting 30 account managers in three continents negotiate and manage customer specific contract modifications and maintenance of the contract database order administration and creating of management reports in Salesforce coordinate and monitor customer provisioning according to the contract

  • 5 years and 11 months, Jul 2003 - May 2009

    Sales Operation Analyst und Deal Desk Manager

    VeriSign Deutschland GmbH

    Interface for sales, legal and product management for coordination of order processing supporting sales & marketing in the entire sales process solving customer issues at an ad hoc basis negotiate and manage standard contracts and maintenance of the contract database order administration and creating individual reports in Salesforce

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • French

    A1-A2 (Grundkenntnisse)

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