Tarun Jain

Consult with users to design innovative features and enhance business processes. Liaise with stakeholders to gather and refine requirements. Define sprint scope, manage user stories and estimation in JIRA. Plan Salesforce org strategy across business units. Implement REST integrations. Enforce coding standards and reviews. Maintain Salesforce architecture docs. Design scalable solutions and develop custom Aura and LWC components to boost usability and adoption.

Design and develop scalable, reusable solutions on Salesforce Service Cloud. Implemented Open CTI integrations with external tools. Collaborated with Global Ops for requirements and solution design. Worked on Live Chat and Omni-Channel used by 5000+ users. Built deployment frameworks using Git and Jenkins. Contributed to designing and developing reusable, efficient solutions.

Gathered requirements with global business teams. Developed in-house Salesforce apps using Tooling API to improve organizational Salesforce practice. Delivered multi-geo applications ensuring quality and timeliness. Built integrated apps using REST API for 700+ users. Worked with multiple AppExchange products. Awarded Service Recognition Award at Shell for successfully delivering high-impact projects.

Led a team of 10 developers delivering a project for 800 users across 6 countries. Worked on Apex, Visualforce, triggers, workflows, approvals, email templates, and sharing rules. Experienced with Apttus CPQ/CLM and X-Author, designing pricing models and product hierarchies. Integrated Adobe e-sign and Salesforce-to-Salesforce solutions. Handled requirements, environment setup, and solution design. Received the Dynamo Award for top developer performance.