Dipl.-Ing. Tea Lemberg

I am accountable for IT Service Management in Marketing and Sales solutions unit. I have a team of 6 Service Managers who I lead and coach to operational excellence throughout the service lifecycle. I am accountable for defining the service offering and targets to operational realization, maintaining the alignment with strategy and KONE operating model. In the role plays a significant part in managing key stakeholder relationships as champion of end-to-end service awareness.

Service and Release Manager at KONE (Finland). I was responsible for Application Development and Management Services in Enabling Technologies tower, main duties consisting of ITIL based Service and Release management of the global platforms in scope.

I was responsible for contracted IT-services (integration and application management and development in complex, multivendor environment). I ensured continuous service delivery against SLAs and defined quality targets as well as maintained and ensured the growth of customer satisfaction. I acted as a SPOC towards customer. I led multiple service delivery teams, which consisted of often shared resources with different skills, in different locations. I was promoted to Senior Service Delivery Manager in 2016.

Responsible for the QA delivery team as HR Manager and the delivery of the QA-services as Delivery Manager. HR Manager responsibilities included competence management, daily HR topics and target setting for the experts in Finland. In addition responsible for delivering the QA Services (performance testing and monitoring of applications) for internal and external customers, selling new solutions and negotiating the contracts, ensuring the profitability and correct forecasting of the services.