Thorsten Keller

• Successful managed Sales Operations for EMEA Central. Hands-on and very detailed. • Grew business operations team from 2 to 10 employees since 2016. Acted as Country Leader for Business Operations for Germany and Austria. • Regular public speaker at events in front of up to 2000 customers and partners as well as German Innovation Tour at Dreamforce. Frequently engaged with CxOs at customers and partners about topics like AI and “How Salesforce Uses Salesforce”.

• Developed and shaped Growth Strategies and Initiatives for Salesforce Customer Success Group in EMEA with amazing results. Led EMEA Datacenter Investment Project resulting in three data centers. • Acted as Chief of Staff for EMEA Customer Success Group. Achieved Worldwide #1 CSG Scorecard. Revamped hiring process with 90% 2Yr CAGR HC growth. • Drove efficiency projects such as EMEA Customer Success Group re-organization or project to automate & scale Customer Success to ten thousands of customers

Led APAC One Enterprise Pipeline Management & Deal Review Process which has been awarded as a worldwide best practice. Defined and implemented a weekly One Enterprise Pipeline Management process and drove it together with Country Leaders. Trusted Advisor to the Public Sector General Manager in Asia Pacific. Focus Areas: Business Management, Forecasting, Pipeline Management, Deal Management. Thorsten has been awarded to Microsoft´s Circle of Excellence ('top 5% of employees').

• Drove key enablement projects that support the landing and execution of the worldwide strategy like “Cloud Value Selling Program” to enable our sellers. • Awards: WW Sales Excellence (2011), Gold Star CEE (2010), Promotion (2011)

• Drove key projects like ‘Western Europe SMSG Segmentation’ and ‘NSAT 140 Customer Experience’. Led European CIO Customer Engagements Program. • Gold Star Award Western Europe (2008) and Microsoft Stock level promotion (2009)

• Drove key projects: ‘GCR Account Based Marketing’, ‘China Telesales Project’. Team manager of 2 direct reports. Acting Enterprise Marketing across Greater China Region. • Microsoft Subsidiary of the Year, China (2007)

Program Manager for Corporate Finance and Controlling (Munich), direct report of CFO HQ Program Manager (Taipei)

Global Product Manager BA, Mobile Devices Global Product Portfolio Manager BA, Mobile Devices

Freelance Journalist, articles in business and politics sections as well as local & travel

Global Executive MBA Program with courses in China, Brazil, Canada, Switzerland and Germany.

Global Executive MBA Program with courses in China, Brazil, Canada, Switzerland and Germany.

Special focus: Game Theory and Political Negotiations between Mainland China and Taiwan. Master Thesis Research at National Chengchi University in Taipei.