Tianyi Zhang

Progressed from execution to ownership of store operations. Managed daily store operations and ensured smooth in-store workflow Handled Kasse with accuracy and resolved discrepancies Optimized visual merchandising to attract customers and drive sales Engaged with customers to improve experience and conversion Supported inventory organization and stock management Assisted in team coordination and onboarding of new staff

-Support KEY clients on the ground -Handle Emergency & High Priority cases -Drive service utilization and create customer “Stickness” -Service recovery -Maintain and develop network with both old and new providers -Train the internal Team

-Drive service utilization -Independently drive Emergency & High-Priority cases on-site - Service recovery -Promote brand while supporting Sales&Marketing event

-Daily clinical operations including (coordination for guests visits and tour, translation and interpretation for meetings, participating for new program design, training for new staff)

-Daily clinical operations including: -coordination for guests visits and tour -translation for medical reports -Service recovery for complaints -Network with insurance -New clinic opening including: - new staff interview - new staff training -support decision maker of negotiation with vendors