Tianyi Zhang

Fähigkeiten und Kenntnisse

Inventory Management
Customer Success
Marketing Strategy
Driving Store Perormance
Operational Excellence
Team Leadership
Operations Management
Project Management
Provider Relations
Risk Management
Sales Operations
Strategic Planning
Team Building

Werdegang

Berufserfahrung von Tianyi Zhang

  • Current 1 year and 6 months, since Jan 2025

    Retail Management Specialist

    Niu Niu storestore

    Progressed from execution to ownership of store operations. Managed daily store operations and ensured smooth in-store workflow Handled Kasse with accuracy and resolved discrepancies Optimized visual merchandising to attract customers and drive sales Engaged with customers to improve experience and conversion Supported inventory organization and stock management Assisted in team coordination and onboarding of new staff

  • 3 years and 10 months, May 2020 - Feb 2024

    Health Advocate

    International SOS

    -Support KEY clients on the ground -Handle Emergency & High Priority cases -Drive service utilization and create customer “Stickness” -Service recovery -Maintain and develop network with both old and new providers -Train the internal Team

  • 1 year and 7 months, Nov 2018 - May 2020

    Operationa Liasion Officer

    International SOS

    -Drive service utilization -Independently drive Emergency & High-Priority cases on-site - Service recovery -Promote brand while supporting Sales&Marketing event

  • 1 year and 6 months, May 2017 - Oct 2018

    Senior guest relationship

    Octave

    -Daily clinical operations including (coordination for guests visits and tour, translation and interpretation for meetings, participating for new program design, training for new staff)

  • 1 year and 5 months, Jan 2016 - May 2017

    Senior Guest Relation

    SingHealth Medical

    -Daily clinical operations including: -coordination for guests visits and tour -translation for medical reports -Service recovery for complaints -Network with insurance -New clinic opening including: - new staff interview - new staff training -support decision maker of negotiation with vendors

Ausbildung von Tianyi Zhang

  • 1 year and 7 months, Mar 2024 - Sep 2025

    MBA

    Munich Business School

  • 1 year and 9 months, Sep 2013 - May 2015

    Bachelor's degree

    Suzhou University

  • 2 years and 10 months, Sep 2010 - Jun 2013

    Associate's degree

    Jiangsu Institute of Economic & Trade Technology

Sprachen

  • German

    B1-B2 (Gute Kenntnisse)

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