Ziban Hoque

Fähigkeiten und Kenntnisse

Account Management
Customer Service Representatives
Administration
Decision-Making
Business Analysis
Organization Skills
Financial Analysis
Business Development
Problem Solving
Human Resources (HR)
Communication
Retail Sales
Managerial Finance
Customer Relationship Management (CRM)
Team Building
Market Analysis
Team Leadership
Market Research
Team Management
Office Operations
Team Motivation
Onboarding
Operations Management

Werdegang

Berufserfahrung von Ziban Hoque

  • 4 Jahre und 3 Monate, Jan. 2019 - März 2023

    Business Development Executive | Relationship Builder | Event Management

    Zishan Exhibition and Events

    1. Client Partnerships: Forged enduring relationships with diverse clients, translating their visions into meticulously executed events that consistently surpassed expectations. 2. Strategic Growth: Pioneered data-driven strategies for lead generation, reshaping the business landscape and ushering in a constant influx of new opportunities. 3. Persuasive Proposals: Seamlessly translated intricate event services into compelling proposals, capturing client imaginations and driving consistent business expansion

  • 3 Jahre und 5 Monate, Mai 2015 - Sep. 2018

    Customer Service Team Lead | Customer Experience Strategist

    Etisalat

    1.Integrated Merchandising: Orchestrated seamless stock availability and curated compelling Point of Purchase (POP) displays, enhancing the visual and tangible customer experience. 2. Empowering Resolutions: Evaluated the capacity of sales merchandisers to address customer queries, ensuring a balance between service quality and effective issue resolution. 3. Cultivating Client Bonds: Nurtured authentic relationships with clients, blending professionalism with a personal touch to foster trust and mutual grow

  • 4 Jahre und 1 Monat, Mai 2011 - Mai 2015

    Customer Service Representative

    Etisalat UAE

    1. Tailored Recommendations: Skillfully gauged customer needs, presenting bespoke products and services that seamlessly aligned with their preferences and requirements. 2. Empowered Conflict Resolution: Transformed challenges into opportunities by adeptly handling customer complaints, ensuring swift resolutions that restored trust and loyalty. 3. Comprehensive Fulfillment: Pioneered a culture of customer delight, consistently surpassing expectations to ensure every interaction concluded with a sense of fulf

Ausbildung von Ziban Hoque

  • 2014 - 2017

    Bachelor of Business Administration - BBA

    North East Frontier Technical University (NEFTU)

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