Akarsh Kannan
Angestellt, SaaS Business Consultant - Nordics / DACH / Benelux, Freshworks Inc. (Formerly Freshdesk)
Chennai, Indien
Werdegang
Berufserfahrung von Akarsh Kannan
Bis heute 6 Jahre und 1 Monat, seit Sep. 2018
SaaS Business Consultant - Nordics / DACH / Benelux
Freshworks Inc. (Formerly Freshdesk)
Key roles and responsibilities: • Interacting with prospective clients from different business verticals across Europe, understanding their business requirements and helping them implement an efficient support process through Freshdesk and Freshservice • Building and cultivating prospect relationships by initiating communications, establishing rapports in order to move opportunities through the sales funnel. • Commercial negotiations & RFP handling. • Customer Advocacy and Product Adoption
Over 2+ Years of experience in handling customer escalations Analysing Data and suggesting process improvements Had won the Service Quality Individual award across the Citiphone Platform for Quarter III, 2017 Topped conversions on Loans and overdraft products in Citiphone platform for Oct 2016,Jan,Feb,August 2017 and May 2018 Promoted from C04 to C05 grade in December 2017
Ausbildung von Akarsh Kannan
4 Jahre, Juni 2010 - Mai 2014
Civil Engineering
SRM University
Structural Design, Foundation Engineering, Fluid Mechanics and Engineering Graphics