Balamurugan Ramayah
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Balamurugan Ramayah
- Current 5 years and 3 months, since Mar 2021
Salesforce Platform Specialist
Grab Singapore
Working daily with the product team to deliver customized solutions for our Sales Organization in Salesforce - including writing user stories in Jira and scoping effort using the story point methodology of Agile. Involved in B2B and B2C business/sales process to help sales team to achieve the target. Helped team on lead management process. Engaged with different level of stake holders within sales and delivery. Create and maintain reports and dashboards based on sales imitative on timely manager.
- 1 year and 3 months, Jun 2018 - Aug 2019
ITSM Problem Manager
T-Systems
Responsible for decisions related to prioritization and escalation of major production incidents, technical and business communication on outages and continuous improvement scoping. Driven teams through complex problems where situation required in-depth evaluation and technical knowledge of all areas driving restoration of service with support teams
- 2 years and 1 month, Aug 2016 - Aug 2018
ITSM Transition Delivery Manager
T-Systems
Handled effective decommissioning of services deemed `end of life` and discontinuation of all operational facilities, and redundant equipment, whilst ensuring any operational dependencies are effectively managed. Ensured that appropriate life-cycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders across all the regions like Amsterdam, Houston and India.
- 7 years and 9 months, Dec 2008 - Aug 2016
Senior Application Delivery Analyst
T-Systems
Effectively managed changes/problems/incidents based on business as usual from operation end. Overseeing the configuration and implementation of a customer's Enterprise Content Management software (Livelink/Opentext) to meet a Customer's defined needs and written requirements, with an emphasis on producing high quality work.
- 5 years and 8 months, May 2000 - Dec 2005
System Delivery Engineer
Maxis Telecommunication Malaysia
Worked as a technical engineer cum system delivery lead with local and multinational companies like Maxis Communication, Shell International and Accenture Consulting. Performed enhancements and upgraded to existing technology, servers, and server OS, server hardware, workstations, and installation of new software, hardware & new technology
Ausbildung von Balamurugan Ramayah
- 1 year and 11 months, Feb 2017 - Dec 2018
Master’s in Business Administration
University of Angelia Ruskin, England
Business Management
- 2 years and 5 months, Jan 2016 - May 2018
Master of Business Administration
Anglia Ruskin University
- 2 years, Jan 2002 - Dec 2003
Information Systems and Management
University of Greenwich , England
Information Systems
- 2 years and 9 months, Apr 1996 - Dec 1998
Information Systems and Management
Olympia Business School, Malaysia
Information Systems and Management
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