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Emad Salloum

Angestellt, Customer Care team leader, De La Rue
Dubai, United Arab Emirates

Skills

Customer Relationship Management (CRM)
Performance Monitoring & Reporting
Coaching
Effective Communication (Written & Verbal)
Problem-Solving and Critical Thinking
Change Management
Knowledge Base Management
Shift Scheduling & Workforce Planning
Root Cause Analysis (RCA)
ITIL Best Practices
Ticketing Tools (e.g. ServiceNow Jira Freshservice)
Incident Management
Service Level Agreements (SLAs)
IT Service Management (ITSM)

Timeline

Professional experience for Emad Salloum

  • Current 3 years and 9 months, since Feb 2023

    Customer Care team leader

    De La Rue

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