
Eric Dietzel
Angestellt, Head of Customer Service, Abbott GmbH, Wiesbaden
Mainz, Germany
Skills
Timeline
Professional experience for Eric Dietzel
- Current 10 months, since Sep 2024
Head of Customer Service
Abbott GmbH, Wiesbaden
- 10 months, Nov 2023 - Aug 2024
Vice President (VP) Customer Service & Support
NFON AG
- 4 years and 1 month, Aug 2020 - Aug 2024
Prokurist | Bereichsleiter Service & Support
Deutsche Telefon Standard GmbH
- 1 year and 11 months, Sep 2018 - Jul 2020
Bereichsleiter Service & Support | Mitglied der Geschäftsleitung
Deutsche Telefon Standard GmbH
- 8 years and 4 months, Oct 2008 - Jan 2017Vodafone GmbH
Gruppenleiter Projekte / Projects Fault Management
Projektmanagement, Prozessdesign und Prozessoptimierung, Steuerung von Dienstleistern, Fault Management, QA, QC, SLM, KPI, Budgetplanung, Reporting, root cause analysis, Claimmanagement
- 3 months, Jul 2008 - Sep 2008
Projektmanager - Steuerung & Optimierung
Arcor AG & Co. KG
- 7 months, Dec 2007 - Jun 2008
Systemspezialist - Zertifizierung & Analyse
Arcor AG & Co. KG
- 5 years and 10 months, Mar 2002 - Dec 2007
Team Leader - Manager Carrier Relations IP
Arcor AG & Co. KG
- 5 years and 5 months, Nov 1996 - Mar 2002
Leiter Consulting Online / IP
Arcor Kundenservice GmbH
- 3 years and 3 months, Sep 1993 - Nov 1996
Teamleiter
Groupe Accor
Educational background for Eric Dietzel
- 5 years and 1 month, Mar 2018 - Mar 2023
Technische Betriebswirtschaft
Hochschule Fresenius
Technische BWL und Digitale Transformation
Languages
German
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English
-
French
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