Florian Zollner

Microsoft Dynamics 365 Super User supporting the ERP implementation across multiple German sites. Acting as the interface between business and project teams, delivering user training, optimising business processes, supporting change management and driving user adoption throughout the rollout.

Leading and developing an Inside Sales team with full people management responsibility, managing team performance through KPIs and driving continuous improvement through cross-functional initiatives. In parallel, serving as a Microsoft Dynamics 365 Super User, supporting digital transformation and business process optimisation. Delivering training, supporting internal audits and collaborating with Sales, Operations and Management to improve business performance.

Senior technical expert for Rotork-Schischek products, acting as the primary point of contact for complex technical solutions and international sales organisations. Leading the onboarding and technical development of new team members, delivering product training, supporting process improvements and serving as a Microsoft Dynamics AX Sales Key User while managing sales price lists and product data.

Providing technical sales support for industrial explosion protection solutions, managing complex quotations and customer projects from enquiry through to order placement. Advising customers and international sales organisations on technical applications while collaborating with Sales, Engineering and Production to deliver reliable solutions.

Providing technical support to national and international customers throughout the repair and service process. Resolving technical issues, delivering product training and supporting technical presentations. Leading a customer repair project to improve workflows from receipt through repair and quality control to return shipment, while supporting statistical reporting.

Supporting business customers by deploying, maintaining and optimising IT infrastructure and network environments. Resolving hardware and software issues, implementing customer-specific solutions and ensuring reliable IT operations.

Installing, commissioning and maintaining office technology, communication systems and network infrastructure. Diagnosing and resolving hardware and software issues, providing on-site technical support and advising customers on reliable technical solutions.