Florian Zollner

Microsoft Dynamics 365 Super User supporting the Drive implementation across multiple German sites. Acting as the interface between business and project teams, delivering user training, optimizing business processes, supporting change management and driving user adoption to ensure a successful ERP transformation.

Leading and developing an Inside Sales team with full people management responsibility, driving KPI management, continuous improvement and cross-functional transformation initiatives. Microsoft Dynamics 365 Super User supporting digital transformation and business process optimization. Delivering training, supporting internal audits and collaborating with Sales, Operations and Management to improve business performance.

Senior technical expert for Rotork-Schischek products, acting as the primary point of contact for complex technical solutions and international sales organizations. Leading the onboarding and technical development of new team members, delivering product training, supporting process improvements and serving as Microsoft Dynamics AX Sales Key User while managing global pricing structures.

Providing technical sales support for industrial explosion protection solutions, managing complex quotations and customer projects from inquiry to order. Advising customers and international sales organizations on technical applications while collaborating with Sales, Engineering and Production to deliver reliable customer solutions.

Delivering technical customer service to national and international customers, supporting the complete repair and service lifecycle. Resolving technical issues, contributing to process improvements and statistical reporting, while delivering product training and supporting technical presentations to ensure excellent customer service.

Supporting business customers by deploying, maintaining and optimizing IT infrastructures and network environments. Resolving hardware and software issues, implementing customer-specific solutions and ensuring reliable IT operations.

Installing, commissioning and maintaining office technology, communication systems and network infrastructure. Diagnosing and resolving hardware and software issues, performing on-site service and maintenance, and advising customers on reliable technical solutions.

Multi-phase internal management program focused on applying people management across the employee lifecycle, including recruitment, performance management, employee engagement, organisational change, strategic communication, behavioural leadership and supporting business transformation through practical leadership tools.

Focused on developing core leadership capabilities including communication, coaching, delegation, performance feedback, conflict management, team leadership and practical leadership techniques for leading people effectively.

Leadership training focused on the transition from team member to leader, covering communication, delegation, performance feedback, employee motivation, leadership style, conflict management and leading teams through challenging situations.

Qualification covering vocational training, instructional methods, training planning, learning assessment, communication, legal responsibilities and the development of apprentices and junior employees.

Professional business communication with a focus on international meetings, presentations, negotiations, business correspondence and cross-cultural communication.

Executive-level management qualification combining engineering and business administration with a focus on strategic management, finance, operations, organizational leadership, production, quality management and corporate development.

Completed over three years, including two years alongside full-time employment followed by one year of full-time advanced study. Advanced studies covering electrical engineering, industrial automation, control engineering, measurement technology, power electronics, industrial networking, information technology, systems administration and business processes.

Vocational training focused on office systems technology, system design, electronics, electrical engineering, customer consulting and business process implementation.