Jahmai Inniss

• Oversaw full platform operations, including scheduling, CRM management, administration, and customer service. • Managed end-to-end programme delivery in both German and English for individual and group formats. • Led instructor recruitment, onboarding, and established quality standards across the team. • Drove marketing strategy and lead generation efforts to enhance platform visibility and engagement.

• Oversaw platform and programme operations across two organizations, ensuring seamless scheduling and communication. • Planned and delivered live webinars, workshops, and group sessions for international audiences, managing all logistics. • Managed instructor recruitment and onboarding, maintaining quality standards for consistent delivery. • Built and maintained relationships with institutional and corporate partners, handling stakeholder correspondence effectively.

• Served as the primary on-the-ground coordinator for all production logistics, including catering setup, venue communications and day-to-day operational troubleshooting • Acted as the bilingual liaison between the English-speaking programme director and German-speaking venue staff, ensuring nothing was lost in translation at any stage of the production • Coordinated airport pickups, hotel arrangements and personal hosting for visiting faculty and guest artists, ensuring they felt welcomed and well looked a

• Researched EU-wide public and private funding opportunities in arts and humanities in various delivery formats • Authored grant applications and funding proposals; prepared interim and final funding reports • Established long-lasting relationships with granting organisations. • Managed end-to-end funding, administrative, and communication processes related to funding • Consulted on HR, safeguarding, and organisational policy documentation • Secured sponsoring partnerships • Managed CRM records • Secured a

• Managed programme delivery and participant communications across a large-scale professional development organisation serving thousands of learners across Germany • Coordinated webinars, examinations and graduation ceremonies in hybrid and virtual formats, overseeing all scheduling, logistics and attendee-facing communications end-to-end • Managed ongoing client relationships with schools, companies and learning institutions across Germany and the UK, handling account administration and day-to-day stakehol

• Produced the full international festival programme end-to-end, taking ownership of every operational element from initial planning through to on-site delivery and post-event wrap-up • Secured festival funding from the Centro de Arte, Cultura y Turismo Lanzarote, authoring the full grant application and managing all reporting obligations across the funding lifecycle • Built and maintained relationships with funding bodies, institutional partners and sponsors, including strategic partnerships with CIEM and

• Delivered specialist aviation English training to German Air Traffic Controllers and commercial pilots operating in international airspace, where communication precision is a matter of operational safety • Designed aviation-specific English curricula that were adopted across multiple tutoring teams at Hamburg Airport, becoming the standard framework for the programme • Trained professionals to meet ICAO English Level 4, the internationally mandated communication standard for all personnel operating in con

• Delivered specialist medical English training to Radiology professionals at one of Germany's largest university hospital groups, covering the full proficiency spectrum from foundational to near-native level • Trained clinical staff to communicate with precision in high-stakes environments where ambiguous language carries direct patient safety implications • Developed bespoke medical English curricula tailored specifically to radiology terminology, clinical documentation and interdisciplinary communication

• Delivered advanced business English training to Montblanc sales professionals operating at B2 to C2 level, equipping a luxury brand's client-facing team with the language precision their clientele expected • Coached high-performing sales staff in presentation skills, client correspondence and executive-level communication in environments where tone, register and word choice directly influenced the outcome of conversations with high-net-worth clients • Developed bespoke sales-specific English curricula tai

• Served as the dedicated point of contact for A-list talent and senior executives attending production programmes, managing every aspect of their experience from arrival through to departure • Coordinated travel, accommodation, scheduling and personal logistics for high-profile individuals, anticipating needs and resolving issues before they arose, at all times with complete discretion • Liaised between internal production teams, external vendors and personal management teams to ensure seamless delivery fo

• Delivered specialized naval engineering English training to German native speakers, enhancing their technical communication skills. • Designed and implemented engineering-specific English curricula adopted across tutoring teams, ensuring consistency and quality in training. • Focused on technical clarity, safety-critical communication, and pronunciation optimization to meet industry standards.

• Managed large-scale live festivals end-to-end over eight years, overseeing all planning, logistics, on-site delivery and post-event wrap-up across each event cycle • Coordinated speaker and artist scheduling, travel, accommodation and technical requirements, acting as the central point of contact for all high-profile participants throughout each event lifecycle • Oversaw VIP lounge operations and artist hosting, ensuring every high-expectation guest received a personally attentive and seamless experience

• Screened and processed applications for the United Nations internship programme, managing candidate communications and maintaining HR databases across a high-volume international intake • Managed all internal correspondence for the HR Development team, coordinating with departments across the organisation • Represented Ireland at the programme welcome session held at the North Lawn Building, UN Headquarters, New York • Proposed and established a working committee for the commissioning and creation of a Un

• Coordinated airport transfers, hotel arrangements, and logistics for touring DJs and performing artists at live events. • Managed technical riders, ensuring all requirements were met prior to each event. • Acted as the primary point of contact for artists, addressing last-minute changes and requests with professionalism. • Collaborated with venue teams and production crews to ensure seamless event execution.