Konrad Uhlmann

Define business requirements to design and build an shared IT Service Management platform to deliver Enterprise Cloud Services.

Being responsible for the internal Service Management application landscape of itelligence and leading the related global support teams. Driving Business / IT alignment by target oriented multi project / program management.

Building up and being responsible for the Global Customer Service Center for SAP Managed Service (SAP Maintenance / Application Management / Hosting) Program lead for the Business Unit AMS transformation program

Developing a long term information and communication strategy for the university, Service management implementation according ITIL

Responsible for all IT operation related topics of the enterprise wide shipment process. Key account management, SLA & OLA alignment, Escalation management, Implementation and Coordination of the Incident, Change and Problem management process according to the ITIL framework.

Project management in various global IT projects - mainly in the SAP logistic area (SAP MM, WM, PP, PM) in Singapore. IT operation lead for the global Distribution center in Singapore

IT support for various SAP and other applications in Dresden / Germany. Implementation of various IT application. Project participation and leadership in global SAP harmonization projects.