Michael Jones

Built team of 7 internal SMEs and 30 outsourced agents to correct data flowing into Backend CRM. Bad data was inhibiting our Channel Partners in their Sales and Services programs. · Recruited and trained Internal team, and selected Outsourced Vendor for the project · Laid out the process and designed an IT system to drive it, which we developed ourselves. This included quality audits and performance tracking · Processed over 500,000 transactions to required quality and performance.

Responsibility for developing indirect channels throughout region and rolling out Corporate and local Marketing Programs in Region •Grew revenue from partners 26%.Instigating transition from single tier to distribution. •Introduced new products, and devised/introduced sales incentives programs and services programs •Initially covered a broad set of responsibilities, targeting diverse gaps in the business strategy for EMEA •Interim GM of Belgium and Luxemburg subsidiary, turning a loss into a profit

•Operations grew to $41M in 1994 after acquisition. Completed IPO in December of 1995. •Organically grew revenues from $1.7M in 1991 to $7.9M in 1993 •Built Call Centre, Logistics & Field/Depot Services operations 280 direct Employes and 200 contractors •In-house repairs on 1500 electronic devices per day. 20,000 field calls per month. •Merged subsidiary of AT&T(Paradyne) after aquisition

Six-month project in Paris, France to develop and implement all aspects of support center for global telecommunications company, a division of British Telecomm.

AT&T subsidiary Paradyne . Progressed from operations/support management positions to EMEA Services Operations Director in 1987, with responsibility for leading service sales operation across EMEA markets. Finally, promoted to manage all aspects of sales/business operations, designing/implementing ‘World Class’ Enterprise support operation.

Economics, Applied Mathematics & Statistics