Olha Bici

Adjusted project plans to account for dynamic targets, staffing changes and operational specifications. Closely collaborated with project members to identify and quickly address problems. Achieved project deadlines by coordinating with contractors to manage performance. Developed process improvement initiatives and analyzed problems to create corrective action strategy. Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.

Responsible for budget preparation, revenue management, monthly P&L reports Managed and supervised day to day staff Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations Schedule and direct staff in daily work assignments to maximize productivity. Optimize profits by controlling food, beverage, and labour costs on a daily basis.

aily Stock Control (ordering what is necessary) and daily full spending audit. Coordinating, planning and organising events. Managing team of 20 pub staff. Planned and implement an entire marketing campaign, making offers, posting on social media. Hired and trained new employees. Improve customer engagement by delivering exceptional service whilst managing pub and tending all guests needs.

Managing a high volume restaurant & improving all controllable costs thereby maximizing financial performance. Also responsible for effectively developing, managing, and leading the restaurant team to provide excellent service. Ensuring the highest standards of food and beverage service. Keeping control of food and labour costs.

Overseeing stock control and receiving orders. Analyzing sales figures and forecasting future sales volumes to maximize profits. Solve problems before they get top the Manager. Be in charge when the general manager is not around. Work as part of a team. Responsible open and close a store. Motivate staff to do better.

Answering front line calls from customers. Conducting staff performance reviews. Handling any customer complaints.Responding to customer email or telephone inquiries. Ensuring high quality and accuracy of work from call center staff.