Dipl.-Ing. Oliver Zühlke

Leading Technical Services within Customer Care Germany (50 FTE) across Technical Support and Technical Onboarding. Responsible for team managers, OKRs/KPIs, forecasting, budget/capacity planning, service quality and executive reporting. Driving cross-functional transformation, scalable operating models, process automation and AI-enabled ways of working. Key impact: 1-touch rate +78%, AHT -30%, onboarding activities -57%, €90k savings.

Deliberate career break focused on international exposure, cultural exploration and personal development. Used this time to broaden my perspective on intercultural leadership, change and global dynamics.

Led Customer Support, Technical Account Management, Presales, Training and Consulting for international software customers. Built scalable support and implementation structures, developed strategic account plans and advised CxO stakeholders. Worked with Sales and engineering teams to drive customer success, market development and revenue growth. Impact: Presales +571%, new-market revenue +203%.

Led the global technical account strategy for a strategic automotive OEM, coordinating service delivery and technical execution across five regions: Germany, Romania, China, India and the USA.

Managed technical account activities for automotive customers, combining engineering expertise with customer development, pre-sales support and project coordination. Led and coordinated international engineering teams, developed technical services to support business growth and built trusted relationships with key technical stakeholders.

Delivered technical support, training and project execution for CAE software solutions across process engineering, chemistry and materials-related industries. Built a strong foundation in customer-facing technical services, simulation software, training delivery and project management.

- Execution and management of the course "Experimental Fluid Dynamics 2", "Project: Fluid Dynamics" and "Experimental Exercises in the Fluid Dynamics". - Management and care of students during exercises and lectures. - Organization of measurement equipment: 6-components balance, Laser-Doppler-Anemometry, pressure probes, preparation of models

- Support and execution of fluid mechanical measurements of a cerebral aneurysms model with Laser-Doppler-Anemometry. - Organization of the measurement equipment. - Data analysis.

- Experimental fluid dynamics investigation of a thermal therapy device for preterm infants. - Execution of measurements with LDA, PIV, hot wire and pressure probes. - Data analysis of the results with TecPlot and Matlab.

- Execution of fluid mechanical measurements at the underhood of a high speed train. - Organization of the Laser-Doppler-Anemometry measurements.

- Execution of fluid mechanical measurements at the underhood of a high speed train. - Organization of the Laser-Doppler-Anemometry measurements.

Strömungstechnik, Struktur- und Kontinuumsmechanik