Paulo Silva
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Paulo Silva
- Current 7 years and 9 months, since Sep 2018
Solution Delivery Consultant
8x8, Inc.
- 1 year and 3 months, Apr 2017 - Jun 2018
Senior Customer Care Engineer
Aspect Software
- 1 year and 5 months, Sep 2015 - Jan 2017
EMEA ITP Support Engineer
Polycom Inc.
Pro-actively and reactively maintain Polycom’s Immersive Telepresence . Understanding of UC, including Video Conferencing. Collaboration with field engineers, customers, Partners, internal escalations. Understanding of H.320, H.323, SIP, ISDN T1/E1. Creston AV2, Polycom HDX, GroupSeries, SoundStructure. Log analysis, TCP/IP , Cisco, Microsoft, Linux,and VMWare.
- 1 year, Sep 2014 - Aug 2015
Network Engineer
Telefonica O2 Czech Republic
Team coordination for fast paced resolution of a major outages, with strick SLAs. Responsible for Incident recovery on WAN, Fixed Voice, LAN/WLAN and mobile. Troubleshooting, analysis, and improvement of customers services. Working with Ethernet, ATM, BGP, CDP, HRSP, PSTN, etc. TCP/IP, LAN,Cisco, HP.
- 1 year and 7 months, Feb 2013 - Aug 2014
Network Engineer Tier 2
AT&T Global Network Services
Tier2 team Network support for WAN services such as EVPN, RAS, AVTS, Anira. Troubleshooting FRSM, Ethernet, ISDN, EIGRP, OSPF, BGP, VLAN, HSRP, etc. Liaison with NCR field engineer. TCP/IP, LAN, Cisco, Juniper, RAS (AT&T technology).
- 1 year and 4 months, Oct 2011 - Jan 2013
Network Engineer Tier 1.5
AT&T Global Network Services
Responsibility for management of EVPN solutions worldwide. Troubleshooting, isolation and recovery of the outages. Liaison with suppliers and customers. TCP/IP,Cisco (MGX, FRSM, AUSM, MPSM, AXSME, VHS) and Juniper.
- 7 months, Jan 2011 - Jul 2011
IT Supporter
TeleOnda CV
IT Internship in Cape Verde (Africa), through the program Inov Contacto, under the supervision of AICEP (Agency for Investment and Portugal External Trade). Maintenance of client’s IT infrastructure, PoS maintenance. Implementing and expanding customers LAN / WLAN. Siemens IP Openoffice implementation.
Ausbildung von Paulo Silva
- 5 years and 11 months, Sep 2004 - Jul 2010
Eletronics and Computer Network
Instituto Politécnico de Viana do Castelo
BsC in Electronics and Computer Networks
Sprachen
Portuguese
C2 (Verhandlungssicher / Muttersprachlich)
English
C2 (Verhandlungssicher / Muttersprachlich)
Spanish
C1 (Fließend)
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