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SUDIP DASGUPTA

Bis 2025, Operations Manager, Salesforce
Hyderabad, India

Skills

IT Service Management
Incident Change & Problem Management
Process Optimization
Customer Experience Enhancement
SLA & KPI Management
Team Leadership & Mentorship
IT Operations & Service Delivery
Business Intelligence & Analytics
Stakeholder & Vendor Management
Change Management
Operations Management
Cross-Functional Collaboration
Risk Management
Data-Driven Decision Making
Automation & Workflow Optimization

Timeline

Professional experience for SUDIP DASGUPTA

  • 3 years and 5 months, Oct 2021 - Feb 2025

    Operations Manager

    Salesforce

  • 2 years and 5 months, Jun 2019 - Oct 2021

    Operations Manager

    Mindtree
  • 4 years and 5 months, Feb 2015 - Jun 2019

    Delivery Analyst Lead

    IBM India Pvt. Ltd

  • 2 years and 11 months, Mar 2012 - Jan 2015

    Process Developer/Geo Content Reviewer/ Business Analyst

    Global Logic

  • 7 months, Aug 2011 - Feb 2012

    Technical Analyst / Team Lead

    Dell International Services

  • 2 years, May 2009 - Apr 2011

    Technical Support/Subject Matter Expert

    Wipro

Languages

  • English

    C1 (Fluent)

  • hindi

    C1 (Fluent)

  • Bengali

    C1 (Fluent)

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