
Sandeep Negi
Suchst Du einen anderen Sandeep Negi?
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Sandeep Negi
- 2 Monate, Okt. 2014 - Nov. 2014
Language Trainee
die deutSCHule
Learning B1 level German language.
Learnt A2 level German language
- 1 Jahr und 6 Monate, Feb. 2013 - Juli 2014
Product Support Associate
Replicon Software India
Worked with customers to identify their work flow processes and business challenges in employee time tracking to create a Business Requirements document (BRD). Worked with internal teams (billing, engineering, sales) for best interest of the customer. Helped Administrators to setup the user profiles, time off policies, timesheet periods & formats and reporting functions, all according the company policies and requirements.
- 1 Jahr und 5 Monate, Sep. 2011 - Jan. 2013
Analyst Voice Inbound
IBM GPS
Technical phone support for paid customers of Intuit QuickBooks from US time zones. Finding process faults in using the software and suggesting best practices. Provided Admin assistance to Project Leads in creating excel reports. Installing new software releases on a remote screen sharing session. Suggesting the suitable QuickBooks version for client’s requirements. Active involvement in Sales lead generation for Enterprise customers.
- 3 Jahre und 1 Monat, Aug. 2008 - Aug. 2011
Technical Support Officer
Convergys India Services
Analyzing configuration errors in Microsoft Outlook and fixing them using the Microsoft's internal Knowledge Base. Providing resolution for application crash errors in Microsoft Office suites. Worked mostly on configuring Outlook (2010 and all older versions), Outlook Express, and Windows Mail. Technical help in fixing errors while installing and configuring the different Microsoft Office suites. Answering How-to queries on Microsoft Word. Worked in Tier 2 team to fix escalated issues.
Ausbildung von Sandeep Negi
- 5 Jahre und 1 Monat, Juli 2003 - Juli 2008
Electronics and Communications
Punjab Technical University
Sprachen
Englisch
Muttersprache
Deutsch
Grundlagen
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