Shwetha Ravichandran
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Shwetha Ravichandran
- Current 2 years and 5 months, since Jan 2024
Senior Customer Onboarding Manager
Messagebird
- 1 year and 1 month, Jan 2023 - Jan 2024
Customer Onboarding Manager
Messagebird
- 1 year and 2 months, Dec 2021 - Jan 2023
Associate Customer Success Manager
MessageBird
- 2 years and 10 months, Jun 2018 - Mar 2021
Product Specialist
Freshworks
Owned end-to-end implementation of Chatbots and self-service initiatives focused on delivering a seamless digital support experience. Designed conversational bot workflows that enabled the bots to achieve a 95.6% answer rate & reduced chat ticket volume by 24% Delivered 1st and 2nd level support key customer accounts in the APAC and ANZ region which resulted in 97% CSAT score. Created & managed the content of the solution articles in the Knowledge base.
- 2 months, Jan 2018 - Feb 2018
Intern
Freshworks
Acquired in-depth and hands-on Product training Supported development in customising the careers page of Freshworks
Ausbildung von Shwetha Ravichandran
- 3 years and 11 months, Jul 2014 - May 2018
Computer Engineering
SASTRA University
▪ Graduated in First Class with distinction scoring a GPA of 8.03 out of 10 ▪ Top 10% of the University Dean's list for the academic year 2017-2018
Sprachen
English
C1 (Fließend)
German
B1-B2 (Gute Kenntnisse)
French
A1-A2 (Grundkenntnisse)
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