Mag. Tora von Collani

Übersetzungen Deutsch <> Englisch in Archäologie und verwandten Fächern einschließlich Kunstgeschichte; Übersetzungen Englisch > Deutsch von historischen Romanen; Deutsches Lektorat von Sach- und Fachtexten (Archäologie)

EDITOR: writing, translating (DE<>EN), proofreading of websites, manuals, presentations, software documentation, localization files, customer communication and requirements -- PROJECT MANAGEMENT: contact person for customers, leading B2B and B2C projects, executing or formulating customer requirements, creating offers, maintaining customers' databases and catalog content, Software Testing -- OTHER: supporting the Management in defining and streamlining processes, planning new functionalities

April 2014 - Oct. 2014: Frontend QA (assessing quality of website, giving advice for improvements to various teams) -- Aug. 2013 - Oct. 2014: Email Marketing Coordinator (planning and composing topics, landing pages, design, text for a daily newsletter email; negotiating with suppliers for special offers) -- Oct. 2012 - July 2013: Supplier Relationship Manager (contract negotiation and supplier support to improve sales success; initiation and supervision of adding products to website)

Aug. 2011 - Oct. 2012: Manager in Training / QA Analyst (email templates; system to assess quality of email and phone team; ensure new processes and system features fit with existing policies and processes; identify training needs, develop and execute training in customer service skills, processes and on product classes; 1-to-1 coaching; customer escalations; recruiting) -- Jan. 2010 - Aug. 2011: Sales and Service Consultant, bilingual (customer service via phone and email)

Organise yearly, three-week German language course with cultural program for students from Tokio University: recruit teachers, supervisors, interpreters; assign tasks, manage budget; plan and organise events; contact person for students, staff, Japanese university; prepare/accompany students for/to events

• Serving German- and English-speaking customers and liaising with other hotel departments • Guiding German guests on various day trips in the West of Ireland

• Cash and safe administration • Customer service and slot machine maintenance • Preparation and serving of drinks and hot and cold snacks • Maintenance and cleaning of branch

Copy editing professional articles

• developed friendly, efficient customer service and people skills • learned to deal effectively with difficult situations, solving problems before they had a chance to escalate • developed excellent listening and communication skills, becoming adept at people-reading and non-verbal communication

Editing, translating, researching of and for non-fictional articles, lectures and books, working closely with a team and on my own (English and German). • further enhanced my language and writing skills • developed and practiced exceptional attention to detail

Digging, describing, photographing, drawing, surveying at archaeological excavations.

Library of the Chair of Missiology

Vor- und Frühgeschichtliche Archäologie, Klassische Archäologie, Europäische Ethnologie, Kunstgeschichte