Veronika Grechishnikova

Coordinate incoming inquiries from client tech teams - mostly developers. Cooperate closely with QA, DEVops, Developers, BA Analysts and Solution Architects - Created day-to-day operations workflow that improved response/resolution time - Onboarded 2 new team-mates - Introduced motivation system and improved customer satisfaction rate

As front-end technical requirements System Analyst for HR-tech solution 'Rostalent WFM platform' : - Systematized project documentation (acceptance criteria, specifications, how-to, manuals) - Analyzed new features requirements (as-is, to-be) - Coordinated group of 3+ frontend python developers - Developed checklists and use cases for testing - Validated api methods via Postman

Responsible for Marketing Analytics integrations, new tools and services setup, been promoted from Middle to Senior Manager in < 6m. Expansed duties range from Performance Advertising only to all Digital Marketing. - Handled full-cycle delivery of android apps (web view) - Coordinated cross-functional team (regular meetings on progress as per strategy) - Improved metrics: app time to market from 7 to 3 days, +8 % CR0, app rank 3.3 >> 4.2 in GooglePlay

In process of building department Operations: - Implemented SLAs and business processes inside and outside the department - Interacted with tech teams on the client side - Described and edited various technical documentation: specifications, acceptance criteria, user instructions - Pitched company at Cyber Security Week, Hague 2018

- Built workflow scheme and set up communication with adNetworks - Designed Knowledge Base - Decreased 80% s2s integrations by allocating how-to inside Partner’s account - Automatized api-integrations with partners and saved integration time from 1 month to 1 week - Twice 100% successfully transferred data to new tracking platforms (Hasoffers> GetCake, GetCake> Affise)

Developed MathCad program for neurophysiology analysis of eye cells electric reactions Lymnaea S.

Practiced at #1 Telecom company Project of Qualification Diploma 'Development of a fiber optic route led to real project by local telecom provider