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Alain Rochette de Lempdes

Partner, Chief Operating Officer, Experts Council
Paris, Frankreich

Fähigkeiten und Kenntnisse

Customer service
Customer Relations
Debt Collection
Fraud Prevention
P&L Management
Télécommunications
customer focus
Service Operations
Operations Manager

Werdegang

Berufserfahrung von Alain Rochette de Lempdes

  • Bis heute 10 Jahre und 9 Monate, seit Sep. 2014

    Chief Operating Officer

    Experts Council

    Xperts Council connects Private Equities, Consulting Firms and Corporates with high level Professionals for Industry sector consultations, Senior Advisory missions. Our Why : We believe that human interactions can change the course of a whole business Our How : We understand what and who you need, then we search Our What : We provide “Haute Couture” adviser search, 100% customised https://xpertscouncil.com 30 years of General Management and P&L Management in companies undergoing major change.

  • 2 Jahre und 1 Monat, Juli 2012 - Juli 2014

    VP Property & Facility Management

    Ricoh Deutschland GmbH

    Reorganization of sales and leasing administration (200 p.), preparation for new ERP and Shared Service Center implementation.

  • 2 Jahre und 9 Monate, Mai 2010 - Jan. 2013

    Interim Management

    ARL Conseil

    CRM and back-office process optimization, cost reduction plans, steering of transverse programs.

  • 2008 - 2010

    VP Property & Facility Management

    SFR

    Following the merger with Neuf Cegetel, synergy and cost savings plans: property rationalization, relocation of 7,000 staff, external services renegotiation. 150 staff, 125 M€ managed budget.

  • 2000 - 2008

    VP Customer Management

    SFR

    In charge of subscription, billing, payment and risk control processes (from registration to cash recovery) within SFR Customer Service Business Unit (BtoC and BtoB). Growth from 4 to 16 million customers, 500 staff, 100 M€ managed budget.

  • 2001 - 2007

    President of the Board of Directors

    GIE Preventel

    Economic interest grouping (GIE) between French mobile phone operators, in charge of managing a shared file of bad payers.

  • 1997 - 1999

    VP Customer Service

    SFR

    Executive committee member. Launching of the 1st private alternative telecommunications operator to enter the French landline market. 1 million new customers (private + soho) in two years.

  • 1992 - 1997

    Customer Service Director

    Hillshire

    Brands : Maison du Café, Benenuts snacks , Benedicta sauces

  • 1989 - 1991

    Head of Controlling & Treasury

    Hillshire

  • 1984 - 1989

    Head of International Controlling

    Groupe Yves Rocher

    International Executive Committee member.

  • 1981 - 1984

    Export Financing Manager

    Renault

  • 1979 - 1981

    Assistant Director North America

    Invest in France Agency (Agence Française des Investissements Internationaux)

    Helping attract foreign investors in France.

Ausbildung von Alain Rochette de Lempdes

  • 2008 - 2008

    CHEDE

    Executive Program run by the Ministry of Finance Institute for Economic Development.

  • 1976 - 1978

    Sciences Po

  • 1973 - 1976

    HEC School of Management Paris

Sprachen

  • Französisch

    Muttersprache

  • Deutsch

    Gut

  • Englisch

    Fließend

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