Anthony Wilkinson

• Retained to write and deliver a training and best practice program covering Ofcom legislation General Condition 23 that refers to the selling of mobile phone services via outbound calling. • Also retained to create a post delivery robust auditing process. • Delivering the training to circa 20 contact centre sales operations at all levels from director through to sales team.

• General Manager for this small business that sells furniture to landlords for their rental properties. • Tasked with increasing sales, improving operational effectiveness and better supplier management • Increased revenue by 48% • Improved gross margin to 30% from 21%.

• Managed the integration the newly formed combined after sales field team as line manager for 5 Deputy Field Marshals • The department was the combination of Geek Squad Double Agents (computer repairs), In Car Solution Engineers and Express Repair Engineers (mobile phones) across the North UK and Midlands. • The mission was to “serve the public, police technology and protect the world”

• General Manager for the 56 Express Repair Centres across the UK responsible for driving revenue and profit as well as improving the customer experience. • Managed a team of 6 Divisional Managers, 85 engineers, the Repairs Operations Manager and the Reverse Logistics Business Development Manager, reported into the UK Reverse Logistics Director. • Increased revenue by 21%; Customer volumes by 10% to 355,000; Reduced costs by 9% in the 08/09 financial year.

• Area Sales Manager for 18 Carphone Warehouse branches with a turnover of around £11 Million and a headcount of circa 90 people. • Recognised as a top 3 ASM winning numerous sales awards and incentives including ASM of the year in the Midlands Division in 2002. • National runner up mystery shop award for 2004. • During my 9 years with CPW I have mentored 7 people to gain promotion to ASM from within my team.

• Led Meadowhall to become the busiest of the 300+ stores in the UK and was the only Tandy store ever to turnover £1 Million. • As Group Manager I also led 4 other stores in terms of performance, customer service and personnel. • Promoted to District Sales Manager managing 28 stores with a turnover of around £7 Million and a headcount of circa 100 people.