Ashwini Kumar Khemka

Trusted Technical Service Manager for SAP RISE Private Cloud customers across the MEE region. Lead customer governance, service reviews, executive stakeholder engagement and KPI reporting. Advise customers on SAP RISE architecture, cloud operating models, S/4HANA transformation, lifecycle management, security, HA/DR and business continuity. Coordinate SAP ECS, Product Engineering, hyperscalers and partners while driving service improvements, RCA and customer success.

Led technical architecture and delivery for SAP S/4HANA implementations, upgrades, conversions and migration programs. Planned technical cutovers, Dual Landscape Strategy (DLS) and post-go-live stabilization. Delivered SAP HANA, Fiori, Solution Manager, SAP BTP, GRC and High Availability solutions. Managed AMS delivery, customer governance, stakeholder communication and mentored junior consultants.

Managed SAP technology operations and enterprise support for global customers including Alstom and Bombardier. Led onshore-to-offshore transition programs, SAP infrastructure upgrades, Solution Manager implementation and ITIL-based change governance. Built SAP Basis and HANA proof of concepts for internal CoE and supported pre-sales initiatives while ensuring operational excellence

Supported SAP Basis administration across enterprise SAP landscapes including installations, upgrades, monitoring, performance optimization and transport management. Worked on SAP NetWeaver, XI/PI, Portal Administration, Oracle cloning, Disaster Recovery and system maintenance. Managed incidents, changes and operational support following ITIL best practices.