Dieter Lentini

• Handling, investigating,solving customers' complaints. • Detecting,monitoring flaws affecting processes and service quality. • Rapport with suppliers for enhancing information flows and service levels . • Trace and follow up of consignments for adjusting delivery times. • Customs and insurance departments support. • Integrated quality system management. • Data, KPI’s analysis,processes enhancement support • ISO 14001 and 9001 internal audits support. • Projects support

I was teaching English language and Spanish to private individuals, including adults and children.

I was teaching English language and Spanish to private individuals, including adults and children.

• Handling, investigating and solving customers' incidents and complaints. • Detecting and monitoring flaws affecting processes and service quality, leading to optimise service standards. • Rapport with foreign services suppliers for enhancing information flows, increasing service levels and reducing incidents. • Track, trace and follow up of consignments sent abroad for adjusting delivery times . • Data Analysis, performance reports producing.

• Incidents solving and assistance in customer’s needs. • Best practices, procedures and HACCP audit and quality control. • Training of new employees and team-work supervision. • Control of stock, warehouse, purchases and ordering duties.

• Incidents solving and assistance in customers’ needs. • Best practices, procedures, food preparation standards, and HACCP audit and quality control. • Staff recruitment, training and appraisals, including franchise workers. • Designing rotas and team work supervision. • Participation in setting up new work centres (Including restaurant Cañas y Tapas, Mexico City, March 2005). • Control of cash flow, budget and petty cash. Stock, warehouse, purchases and ordering duties.

International Trade, Managing the International Firm, International Strategy Analytical Techniques, International Finance, International, Marketing , Global Operations and Logistics

Environmental Auditing, Accounting, Academic Research, Contemporary International Issues, Resource Management, Managing Tourism Activities, Strategic Management Destination Management

Accounting,Basics of Economics, Basics of Legislation, Business Management, Destination Management, Marketing, Cultural Heritage, Events Management, English Language.