Feras Alhaddad

With over 15 years of dedicated experience in the customer service and sales domain, I am a highly motivated and detail-oriented professional. Throughout my career, I have developed strong skills in customer relationship management, problem-solving, and team leadership. My expertise lies in effectively managing customer inquiries and ensuring customer satisfaction. I excel in resolving complex issues and maintaining positive client relationships. In my most recent role as a Quality Mentor, I have been responsible for coaching and guiding customer service teams to meet and exceed company standards and protocols. My passion for coaching and team development has been a driving force in my career. I believe in fostering a collaborative and motivated work environment that encourages individual growth and team success. My ability to provide constructive feedback, set clear expectations, and lead by example has been instrumental in enhancing team performance.