Feras Alhaddad

- Lead, motivate, and manage daily retail sales team activities. - Assign tasks and targets based on team strengths and sales objectives. - Ensure adherence to company policies and best practices. - Monitor individual and team sales performance. - Support team in achieving sales goals. - Implement strategies to boost sales and address underperformance. - Train new hires on product knowledge and sales techniques. - Oversee operations, customer service, merchandising, and promotions.

- Assess agents' knowledge at all levels. - Monitor agent-player transactions and provide feedback. - Join mentor sessions during new hire training. - Certify agents post-training based on provided scenarios. - Submit scores promptly and join call calibrations. - Oversee Nesting quality monitoring. - Participate in quality activities like CSAT analysis, NFF, coaching, and reporting.

-Ensuring that the Salesforce platform is operating smoothly, efficiently, and effectively for the organization. -A critical member of the IT team and play a key role in ensuring that Salesforce is meeting the needs of the business.