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Harsha Gopalarao

Angestellt, Global ITSM Process Manager, Accenture Solutions Pvt Ltd
Bengaluru, India

Skills

Project Management
Consulting
ITIL Service Management
Incident Management
Change Management
major incident management
IT Service Management
SIAM Frameworks
Global ITSM Governance & SIAM Operating Model
ITIL v3/v4 Process Design & Maturity Uplift
ServiceNow Platform Strategy & CMDB Governance
Continual Service Improvement (CSI)
Process Excellence
Incident
Request Management
Vendor & Partner Governance
Audit & Compliance Readiness
pre-Sales Solutioning
RFP/RFI
Client Engagement
Cross-Cultural Collaboration
Stakeholder Management
Knowledge Management Systems
AIOps Fundamentals
Jira Project Management

Timeline

Professional experience for Harsha Gopalarao

  • Current 10 years, since Oct 2016

    Infra Managed Service Manager

    Accenture Solutions Pvt ltd

  • Current 10 years, since Oct 2016

    Global ITSM Process Manager

    Accenture Solutions Pvt Ltd

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